9wicket Complaint Box

If you have any complaints, please provide detailed information through the WhatsApp number of the admin or sub-admin listed below. NineWickets users should verify the correct contact details before submitting a complaint.

আইডি

AD1
9wicket Admin and Sub-Admin
Asif Khalid
এডমিন

আইডি

CS2
Customer Care 2 – 9wickets Agent
Customer Care 2
কাস্টমার সার্ভিস

আইডি

CS1
Customer Care 1 – 9wickets Agent
Customer Care 1
কাস্টমার সার্ভিস

How to Submit a Complaint (অভিযোগ করার নিয়ম)

  1. Choose the right contact: send your complaint to an Admin or Sub-Admin from the list above via WhatsApp. Do not send complaints to an agent you are complaining about.
  2. Include the details: your user ID, the agent’s name and Agent ID, the date and time, the amount, the payment method (bKash, Nagad or Rocket) and the transaction ID.
  3. Attach proof: screenshots of the chat and the payment receipt help the admin check your case faster.
  4. Keep the conversation in one place: follow up in the same WhatsApp chat instead of messaging many numbers.

Common Complaint Types

  • Deposit not added to the account
  • Withdrawal delayed or not received
  • Agent not responding
  • Someone using a fake agent number or ID

Stay Safe (নিরাপদ থাকুন)

  • Never share your password, OTP or bKash/Nagad PIN with anyone, including agents and admins.
  • Before paying, match the agent’s ID and WhatsApp number with the official agent list.
  • For general help, visit Customer Service or read the FAQ.